Australian Automotive Cyber Incident, 29 December 2023

Eagers Automotive says IT outage stems from cyber incident, enters trading halt

Impacting our IT systems in some operating locations across Australia and New Zealand

Company Statement: ASX Announcement: Last updated: Friday 22 December, 2023
Source: Eagers Automotive says IT outage stems from cyber incident | iTnews

View more incidents relating to Automotive sector.

Eagers Automotive, which runs car dealerships nationwide, is trying to ascertain the extent of a “cyber incident” it says is impacting IT systems in “some” locations.

The company employs 8,500 people, and in the first half of 2023, it reported revenues of AU$4.82 billion (USD$3.25 billion).

On December 27, 2023, Eagers Automotive announced it would have to halt all trading operations to manage disclosure obligations concerning the cybersecurity incident.

Eagers yesterday provided a bit more information on the incident it is dealing with, saying that an “outage is currently impacting our IT systems in some operating locations across Australia and New Zealand”.

“The disruption is primarily impacting our ability to finalise transactions for certain new vehicles which have been sold and [are] ready for delivery, and some aspects of the company’s service and parts operations.”

While the company expressed regret for inconveniencing customers and emphasized the importance of safeguarding customer and employee data, it did not explicitly address the possibility of a data leak in the media statement.

“The company has notified the Australian Cyber Security Centre and the New Zealand National Cyber Security Centre.”