Australian Physical Privacy Breach, 1 March 2023

ANZ bank apologises after customers’ personal information found in Perth skip bin

It’s believed the documents were discarded after the local ANZ bank branch closed down

Source: Incident: ANZ bank apologises after customers’ personal information found in Perth skip bin | ABC News (Australia)

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One of Australia’s biggest banks has apologised after documents containing confidential personal information from its customers was found dumped in a Perth skip bin.

Scott Collins was walking to his car after work near Armadale Shopping Centre in the city’s southeast, when he came across the discarded documents.

“There was paper floating down the street, and I looked down, and it was transaction statements, there was people’s names [and] phone numbers,” he said.

“And then I went to look in the skip bin that had more paper, and it was just everywhere.”

The documents contained transaction information, personal details, mortgage loan rates and internal banking procedures.h)

In a statement, ANZ apologised for the incident, saying it was “urgently investigating to understand what happened”.