TAL might be Australia’s biggest life insurance company but it’s not a household name – something the firm wanted to change with a huge consumer-facing push that began last year and dialled up pressure on the IT team.

Because “people don’t log onto their life insurance portal very often”, TAL decided to forego the typical username and password system in preference of a one-time log-in code sent each time.

Source: What Australia’s biggest life insurer learned from ditching passwords – Security – iTnews